Changes & Returns

Returns – Cancellation Policy

Right of Withdrawal – Return of Products

The consumer has 14 calendar days from the date of purchase to withdraw and return the product in its original condition, without giving reasons. For its part, the online store must refund the money paid for the purchase of the product, including the original shipping costs, within 14 calendar days from the day on which it was informed of the withdrawal. A condition for exercising the above right is that no conversion has taken place
of the product at the customer’s request, that the product is not damaged, that its labels have not been removed, that it is returned in its original packaging and that it is accompanied by all its documents, such as proof of purchase, guarantee and instructions. Before exercising the above right, the customer is obliged to notify our store by phone at 2106852596 or by email at This email address is being protected from spambots. You need JavaScript enabled to view it. If the above conditions are met, our store will refund the price either by cancelling the charge, or by crediting the customer’s card, or by depositing the money in a bank account, within 30 days from the day of receipt of the product from our store. Any damage or loss of the product during transport – return after exercising the right of withdrawal, is borne by the customer. If the product returned after exercising the above right is damaged, in whole or in part, and does not meet the above conditions, our store reserves the right to claim compensation from the customer. The compensation will be determined unilaterally by our store after an assessment of the product and will be set off against the customer’s claim against the price paid.

Exceptions to the right of withdrawal

The right of withdrawal does not apply in the cases defined by law (article 3b of Law 2251/1994) and these terms and conditions.

Cancellation of Order

The customer – user of the website has the right to cancel the order at any stage. If our store has not yet delivered the order to a courier service, the customer will not be charged any costs. If the cancellation of the order takes place after our store has delivered the order to a courier service, any shipping and return costs of the order shall be borne by the customer. If our store has already charged the customer, any cancellation charges – indicative and not limited to – credit card or debit card charges shall be borne by the customer.
The cancellation of the order can be made by telephone at 2106852596 and by e-mail at This email address is being protected from spambots. You need JavaScript enabled to view it.

Right of replacement – return

a. The customer has the right to request the replacement of the product ordered with the same product of a different size or a different product within 48 hours from delivery of the order to him. The product may be exchanged for a different product of equal or greater value, in which case the customer must pay the additional price. For products on offer, the customer has the right to request an exchange with the same product of a different size. It is not possible to change the product of the offer with
other different, non-discounted product. The costs of returning and shipping the new product are borne by the customer. Any damage or loss of the product in transit – return after exercising the right of replacement, is borne by the customer.
b. In the event that a product of a different type from the one ordered or a defective product is sent from our store, the customer has the right to request its replacement within 48 hours from the delivery of the product to him. The customer must notify our store of the problem by telephone at 2106852596 or by e-mail at This email address is being protected from spambots. You need JavaScript enabled to view it. within the above 48-hour period. The product should be sent by a postal company that will be indicated by a representative of our store, in its original packaging and accompanied by all its documents, such as proof of purchase, warranty and instructions.